Privacy Policy / Terms & Conditions

Last Updated: July 18, 2025

At API Surge, a division of Bin Saeed Travel Agency FZE, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (apisurge.com) and use our API solutions and web widgets (collectively, the "Services"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Services includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, phone number, and demographic information, that you voluntarily give to us when you register with the Services, make a purchase, use our APIs or widgets, or when you choose to participate in various activities related to the Services (such as online chat and message boards).

If you connect to our Services through a third-party, such as a payment gateway, we may collect information from these third parties, including your name, email address, and billing information, as permitted by the third party and your privacy settings with that third party.

Derivative Data

Information our servers automatically collect when you access the Services, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Services. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Services. We store only a very limited amount of financial information that we collect. Otherwise, all financial information is securely stored and processed by our payment processors, including **Stripe, Tamara, Tabby, PayPal, and Amazon Pay**. You are encouraged to review their respective privacy policies for details on how they handle your financial information.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Services to:

Create and manage your account and access to the Admin Control Panel.
Process your transactions and send you related information, including purchase confirmations and invoices.
Enable user-to-user communications.
Fulfill and manage purchases, orders, payments, and other transactions related to the Services, including API subscriptions and widget configurations.
Generate a personal profile about you to make your visit to the Services more personalized.
Improve the efficiency and operation of the Services, including optimizing API performance.
Monitor and analyze usage and trends to improve your experience with the Services.
Notify you of updates to the Services, new products, and services.
Perform other business activities as needed.
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
Request feedback and contact you about your use of the Services, including providing 24/7 and lifetime support.
Resolve disputes and troubleshoot problems.
Respond to product and customer service requests.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including **payment processing (e.g., Stripe, Tamara, Tabby, PayPal, Amazon Pay)**, data analysis (e.g., for monitoring usage and trends), email delivery, hosting services, customer service and support, and marketing assistance.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company, Bin Saeed Travel Agency FZE, and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

Business Transfers

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may not honor the commitments we’ve made in this Privacy Policy.

4. Cookies and Other Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Services to help customize the Services and improve your experience. When you access the Services, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Services. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser's settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.

**Cookies**: Small text files placed on your device to store data that can be recalled by a web server in the domain that issued the cookie. We use cookies for things like:
- **Strictly Necessary Cookies**: Essential for the operation of the Services (e.g., to keep you logged in).
- **Analytical/Performance Cookies**: Allow us to recognize and count the number of visitors and see how visitors move around our Services. This helps us to improve the way our Services work.
- **Functionality Cookies**: Used to recognize you when you return to our Services. This enables us to personalize our content for you and remember your preferences.
- **Targeting Cookies**: Record your visit to our Services, the pages you have visited and the links you have followed. We will use this information to make our Services and the advertising displayed on it more relevant to your interests.
**Web Beacons (Pixel Tags)**: Small graphic files that allow us to monitor the Services.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable data protection laws.

8. Third-Party Websites

The Services may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave our Services, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from the Services.

9. Children's Privacy

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.

11. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

API Surge (a division of Bin Saeed Travel Agency FZE)
Business Centre Sharjah Publishing City Freezone
Email: support@apisurge.com
Phone: +971 523 074231

Or visit our Contact Us page: Contact Us